General Info and Legal bits

Confidentiality policy

Please read and retain:

Confidentiality

I am a Registered Member of the National Hypnotherapy Society and abide by their code of conduct known as the Ethical Framework. A copy can be viewed or downloaded from https://nationalhypnotherapysociety.org/ - National hypnotherapy Society
The Ethical Framework outlines the remits of confidentiality and a breach of confidentiality can only take place in the following circumstances:
• - Supervision
• - Potential harm to the client (suicidal intent)
• - Potential harm to a third party (including obligations under UK law including The Children’s Act, Terrorism and Drugs/Money Laundering).

Cancellation Policy

Appointments
I offer flexibility with appointments and am happy to fix a regular day/time if this suits the client. Alternatively, we can book the future appointments at the end of the session. Individual client sessions are 50 minutes.
Session Fees
Individual client sessions are £50. Payment is to be made at the end of each visit by cash or Bank Transfer. Online/Telephone Sessions are £50. Payment is to be made by debit or credit via website or BACS transfer in advance of each session. Please send a text to confirm payment has been made.
Cancellation
Counselling/Psychotherapy is a voluntary process and the client can end the contract at any time. If you are able to give ample notice of cancelling a session, it will allow me the opportunity to reschedule an alternative session in the same week. An appointment missed or cancelled with less than 24 hrs notice will be charged in full. On the rare occasion that I need to cancel a session, I will contact you by telephone as soon as possible.

Data policy

Data Protection – Privacy Policy
Secure Storage
Client name, address, telephone numbers and GP details are collected and used in the event contact with GP is necessary. This information is kept on paper and stored securely in line with current best practice for seven years, after which time it is shredded. The client’s telephone number is stored on a mobile phone (Touch ID enabled) for the duration of the work together and is then deleted. Any email communications between myself and client is also deleted.
Right to Access
Session records, which are a brief, anonymous summary of each session, are recorded on paper and held securely for seven years. The client has right of access to this information and a copy can be obtained by contacting me in writing. You also have the right to ask me to amend or change any incorrect personal information about you. If a third party would like access to these records, either the client’s written consent will be required or a court order.
Right to be forgotten
You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to original purposes, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it is information that I have a legal obligation to retain.
Data Portability
As the client, you have the right to receive your personal information which you previously provided and also have the right to transfer that information to another party.

GDPR

For the purposes of the General Data Protection Regulations (GDPR) 2018, the data ‘controller’ is Alice Marfleet.

Pluralistic Integrative Practitioner
I have studied various models of counselling and psychotherapy and work to suit the needs of each individual client.
Initial Consultation - Assessment
The initial consultation session is 50 minutes duration. It is an opportunity for me to get a full picture of the issues affecting you and for the client to check out the therapeutic process. It will also enable us to agree the focus for any subsequent sessions.
Regular Reviews
I regularly review the work to ensure the client is maintaining the focus required. I will remain mindful of the ending and ensure we continue to work towards this eventually.

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