Policies

Confidentiality

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Your privacy is very important. All sessions with Mind Mend Therapy are confidential.

As a registered member of the National Hypnotherapy Society and the National Counselling & Psychotherapy Society, I follow their professional ethical guidelines.

Confidentiality may only be broken where there is a legal or ethical responsibility to do so, including:

• Professional supervision (with identifying details removed)

• Risk of harm to yourself or others

• Legal requirements such as safeguarding or criminal activity

 

 

Privacy & Data Protection

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Mind Mend Therapy complies with UK GDPR regulations.

Your personal information is stored securely and kept confidential.

Client records are stored for 7 years after the final session, after which they are securely destroyed.

You have the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion where appropriate

• Request a copy of your data

Mind Mend Therapy is registered with the Information Commissioner’s Office (ICO). Data Controller: Alice Marfleet

 

How I Work

I use an integrative and pluralistic approach, combining counselling, psychotherapy and hypnotherapy techniques to suit your individual needs.

 

Initial Session

The first session lasts 50 minutes and gives us an opportunity to explore your needs and discuss how therapy may help.

This also allows us to decide whether we are the right fit to work together.

 

Sessions

Sessions last 50 minutes for Individuals and 60 minutes for Couples and are available:

• In person

• Online

Appointments are based on UK time.

If you arrive late, sessions will still end at the scheduled time.

 

Fees

Individual sessions:

• £48 – Online sessions

• £60 – In-person sessions

• £65- Couples online

• £75- Couple in person

Payment is due at the time of booking.

Fees may change with reasonable notice.

 

Cancellations

At least 48 hours notice is required to cancel or rearrange a session.

Appointments cancelled with less than 48 hours notice, or missed appointments, will be charged in full.

Exceptions may be made in emergencies.

 

Contact & Support

I aim to respond to messages within 48 hours during working hours.

Mind Mend Therapy is not an emergency service.

If you need urgent support, please contact:

• Your GP

• NHS 111

• Samaritans – 116 123

 

Legal Information

Therapy is intended to support emotional wellbeing and personal development.

Session notes and discussions are not intended for use in legal proceedings.