Privacy Policy

1. Who We Are

The Mind Mend Therapy provides professional counselling and hypnotherapy services both online and in person. Our services are confidential, ethical, and adhere to the codes of practice laid out by National Hypnotherapy Society & National Counselling & Psychotherapy Society

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2. What Information We Collect

We may collect and process the following types of information:

a. Personal Information

• Full name

• Date of birth

• Contact details (email, phone number, address)

• Emergency contact information

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b. Health and Therapy Information

• Medical history and details relevant to treatment

• Psychological or emotional concerns

• Session notes and treatment progress

• Any other information you choose to share during therapy

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c. Website and Technical Information

• IP address

• Browser type and version

• Device information

• Cookies (see Section 7)

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3. How We Use Your Information

We use your information to:

• Provide counselling and hypnotherapy services

• Communicate with you about appointments and care

• Keep accurate client records

• Maintain client safety and adhere to legal/ethical obligations

• Improve our website and user experience

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4. Legal Basis for Processing Data

We process your data based on one or more of the following legal grounds:

• Your consent (given during the intake process)

• Contractual necessity (to deliver our services)

• Legal obligation (to comply with laws and regulatory requirements)

• Vital interests (for your safety or that of others)

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5. How We Store and Protect Your Data

Your personal and session data are stored securely in encrypted, password-protected digital systems or locked physical files. We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

Session notes are stored for a minimum of [e.g., 7 years] in line with professional standards and insurance requirements. After this period, they are securely destroyed.

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6. Confidentiality and Disclosure

All information shared in sessions is confidential. However, confidentiality may be breached under the following circumstances:

• If you are at serious risk of harming yourself or others

• If required by law (e.g., court order, safeguarding concerns)

• If there is a disclosure of serious criminal activity (such as terrorism or abuse)

In all cases, we will aim to discuss this with you beforehand unless it is not safe or feasible to do so.

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7. Cookies and Website Analytics

Our website may use cookies and analytics tools (like Google Analytics) to understand how visitors use our site and to improve functionality. These tools may collect anonymized data such as your IP address, browser type, and pages visited.

You can disable cookies via your browser settings, though some features of the site may not function properly without them.

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8. Your Rights

You have the right to:

• Access the data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (in some cases)

• Withdraw consent at any time

• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at: themindmendtherapy@gmail.com

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9. Third-Party Services

We do not sell or rent your information to third parties. We may use trusted third-party services (such as encrypted video platforms or payment processors) to facilitate our services. These providers have their own privacy policies and are compliant with relevant data laws.

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10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back periodically to stay informed.

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11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

[Your Name or Data Protection Officer]
Email: themindmendtherapy@gmail.com
Phone: 07985180582
Address: 111 Miller Drive Fareham Hampshire PO16 7LS