Initial Consultation- online

Cancellation Policy

Confidentiality Your privacy is very important. All sessions with Mind Mend Therapy are confidential. As a registered member of the National Hypnotherapy Society and the National Counselling & Psychotherapy Society, I follow their professional ethical guidelines. Confidentiality may only be broken where there is a legal or ethical duty to do so, including: • Professional supervision (with identifying details removed) • Risk of harm to yourself or others • Legal requirements such as safeguarding or criminal activity Privacy & Data Protection Mind Mend Therapy complies with UK GDPR regulations. Your personal information is stored securely and treated confidentially. Client records are kept for 7 years after the final session and then securely destroyed. You have the right to: • Request access to your information • Request correction of inaccurate information • Request deletion where appropriate • Request a copy of your data Mind Mend Therapy is registered with the Information Commissioner’s Office (ICO). Data Controller: Alice Marfleet. Sessions The initial session lasts 50 minutes and allows us to explore your needs and decide whether therapy feels right for you. Individual sessions last 50 minutes and couples sessions last 60 minutes. Sessions are available in person or online and operate on UK time. If you arrive late, sessions will still end at the scheduled time. Fees Individual sessions: £48 online | £60 in person Couples sessions: £65 online | £75 in person Payment is required at the time of booking. Fees may change with reasonable notice. Cancellations At least 48 hours notice is required to cancel or rearrange a session. Late cancellations or missed appointments will be charged in full, except in genuine emergencies. Contact & Support I aim to respond to messages within 48 hours during working hours. Mind Mend Therapy is not an emergency service. For urgent support contact your GP, NHS 111 or Samaritans (116 123). Legal Information Therapy supports emotional wellbeing and personal development. Session notes and discussions are not intended for legal proceedings.

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